Refund policy
Overview
At Stella & Milo’s, we take pride in delivering high-quality, small-batch, kettle-cooked potato chips. Due to the perishable nature of our products, all sales are final. We do not accept returns or offer refunds except in cases where the product is damaged, defective, or incorrect upon arrival.
Eligibility for Replacement or Refund
We will replace or refund products under these conditions:
- Damaged or Defective Products: Items that arrive visibly damaged or compromised
- Incorrect Orders: If you receive the wrong product
- Regulatory Compliance: Refunds required by applicable law
- Medical Emergencies: Evaluated on a case-by-case basis with valid documentation
All claims must be submitted within 7 days of delivery.
How to Submit a Claim
To request a replacement or refund, please email hello@stellaandmilos.com with:
- Your order number
- A description of the issue
- Clear photos of the affected product, including the lot code on the bag
If a product inspection is necessary, we may issue a return shipping label. Do not return any items without prior authorization.
Non-Returnable Items
We do not accept returns or refunds for:
- Opened or partially consumed food items
- Digital products or custom orders
Exceptions
- Non-food merchandise (e.g., apparel) may be returned within 30 days of delivery, provided the items are unused and in their original packaging.
Refunds
If your claim is approved, your refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since your refund approval and you have not received your refund, please contact us at hello@stellaandmilos.com.